REFUND POLICY
Introduction
At Twenty Seven Eleven, we strive to provide our customers with the best shopping experience possible. If you are not completely satisfied with your purchase, our refund policy aims to make the return process as seamless as possible. Please read the following policy carefully to understand our procedures for returns and refunds.
Eligibility for Refunds
1. Time Frame: To be eligible for a refund, you must return the item within 30 days of the purchase date.
2. Condition: The item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging, with all tags and labels intact.
3.Receipt: A valid proof of purchase, such as a receipt or order confirmation email, is required for all returns and refunds.
Non-Refundable Items
Certain items are exempt from being refunded, including:
- Gift cards
- Sale items or items purchased during special promotions (unless otherwise stated)
- Custom or personalized orders
How to Initiate a Return
1.Contact Us: Start the return process by contacting our customer service team at +91 98005 59999 or via email at info@twentyseveneleven.in. Please provide your order number and a brief explanation of why you are returning the item.
2.Approval: Once your return request is approved, you will receive instructions on how to send your item back to us.
Return Shipping
1.Responsibility: The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
2.Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a tracking number.
Processing Refunds
1.Inspection: Once your return is received and inspected, we will notify you via email of the status of your refund.
2.Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-6 business days.
Late or Missing Refunds
1.Check Your Account: If you haven’t received a refund yet, first check your bank account or credit card statement again.
2.Contact Your Bank/Credit Card Company: There may be some processing time before your refund is officially posted.
3.Contact Us: If you’ve done all of this and still have not received your refund, please contact us at +91 98005 59999 or via email at info@twentyseveneleven.in
Contact Information
For questions related to refunds and returns, please contact us at:
Twenty Seven Eleven
Kolkata, West Bengal, India
info@twentyseveneleven.in
+91 98005 59999
Amendments
Twenty Seven Eleven reserves the right to amend this refund policy at any time. Any changes will be posted on our website and will apply to all purchases made after the date of posting.
Thank you for shopping with Twenty Seven Eleven. We appreciate your business and are committed to ensuring your satisfaction.